Frequently Asked Questions
Everything you need to know about your Alémais experience.
What is your return policy for online orders?
We offer returns on full-priced items within 14 days of delivery. Items must be in original condition, unworn, and with all tags attached. Please note that sale items are eligible for store credit only.
How long will it take for my order to arrive?
Domestic orders are typically processed within 24-48 hours and delivered within 3-5 business days. International shipping times vary by location but generally take 7-10 business days via express courier.
Are your garments true to size?
Our collections generally follow standard sizing, but many of our pieces feature relaxed or oversized silhouettes. We recommend checking the specific size guide on each product page for detailed measurements.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and duties are calculated at checkout based on your delivery destination and the weight of your order.
How should I care for my Alémais pieces?
To preserve the longevity of our natural fabrics and intricate prints, we recommend a cold hand wash or eco-friendly dry cleaning. Always refer to the care label inside your garment for specific instructions.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is immediately sent to our warehouse for processing. We are unable to guarantee changes or cancellations, but please contact our support team as soon as possible to see if we can assist.